Cancelation & Changes Policy
We know plans can change. This policy explains how cancelations, date changes, and refunds work for direct bookings made on our website.
Standard cancelation terms
- Full refund: Cancel within 48 hours of booking when the check-in date is at least 14 days away.
- 50% refund of nightly rate and cleaning fees: Cancel 7 or more days before check-in.
- Non‑refundable: Cancelations made less than 7 days before check-in.
All refunds exclude any non‑refundable processing fees, taxes already remitted, and add‑ons that cannot be recovered.
Date changes (rescheduling)
- One complimentary date change is permitted if requested at least 14 days before check-in, subject to availability.
- Rate differences apply if the new dates are priced higher or fall on weekends, holidays, or peak seasons.
- Changes requested within 14 days of arrival are treated as a cancelation and rebooking under the policy above.
No‑shows, early departures, and shortened stays
- No‑shows are non‑refundable.
- Early departures and shortened stays after check‑in are non‑refundable.
Non‑refundable and special rates
Some promotions or discounted rates may be labeled non‑refundable. Those bookings are not eligible for refunds or complimentary date changes.
Force majeure and weather
- Mandatory evacuations or government‑ordered travel restrictions: We will offer a date change or credit for a future stay of equal or greater value, subject to availability and seasonality.
- Inclement weather without an official order does not, by itself, qualify for a refund. We strongly recommend travel insurance to protect against unexpected disruptions.
Security/damage deposits
If a refundable deposit applies, it will be returned within 7–10 business days of check‑out, less any documented damages, excessive cleaning, or policy violations.
How to cancel or request changes
- Locate your booking confirmation details.
- Email your request with your name, property, and dates to pcbstay@gmail.com.
- We will confirm eligibility under the timelines above and process any refund or price difference.
Refunds typically post to the original payment method within 5–10 business days after approval (bank processing times may vary).
Bookings made through third‑party channels
If you reserved through a third‑party marketplace, that platform’s policies and timelines may apply. Please manage the reservation through the same channel where you booked.
House rules and policy violations
Violations of house rules (including occupancy, smoking, pets without prior approval, or unauthorized events) may result in additional fees and can void refund eligibility.
Questions
We’re here to help. For assistance, contact us at pcbstay@gmail.com.
This policy applies to direct bookings and may be updated at any time. The terms in your confirmation take precedence for your specific reservation.